Terms and Conditions

1. Appointment Policy

Appointments are mandatory before visiting the clinic.
Consultation and treatment are provided only through prior appointment.
Patients are requested to arrive on time for their scheduled appointment.
If you are unable to attend, please inform the clinic in advance to cancel or reschedule your appointment.
We follow a strict “One Patient – One Therapist – One Slot” policy to ensure dedicated and uninterrupted care for every patient.

Appointment

2. Consultation Policy

Consultation with a Neuro Physiotherapist is mandatory before starting any treatment or rehabilitation program, regardless of outside doctor prescriptions or recommendations.
Consultation and treatment sessions are different services and are scheduled separately.
During the consultation, medical history collection, preliminary screening, and rehabilitation orientation will be conducted.
Completion of the Medical History Recording Form (Step 1) is mandatory before proceeding with the Initial Consultation and Screening.
If the form is not completed despite reminders, the scheduled consultation may be cancelled and the appointment slot may be offered to another patient awaiting consultation.
Please bring all your medical reports, scan reports, discharge summaries, and prescriptions for the consultation, including reports that may not be directly related to your current condition. These records provide important information for assessment and rehabilitation planning.
Based on the consultation findings, the Neuro Physiotherapist will recommend and schedule a detailed assessment before proceeding with rehabilitation planning and treatment.

How we treat

3. Home Care Service (House Visit) Policy

Home care physiotherapy services are provided only for:

Bedridden patients
Severely mobility-impaired patients
Patients requiring support care

Before starting home care services:

The patient’s family member or representative must visit the clinic.
Relevant medical records, discharge summary, prescriptions, and reports should be brought for review.
Home care assessment charges depend on the time required for assessment, travel distance, and the clinical complexity of the condition.
Once the patient achieves sufficient mobility and is able to travel safely, home care services will be converted to in-clinic rehabilitation.
This transition allows the patient to benefit from a wider range of rehabilitation equipment, exercise facilities, and treatment resources available at the centre, which may further support recovery and functional improvement.
Clinic-based rehabilitation is generally more economical than home care services and may help reduce treatment costs.

Learn More

4. Assessment Policy

A detailed assessment is mandatory to understand the patient's condition, movement limitations, rehabilitation needs, and treatment goals.
Assessment charges vary depending on the duration, complexity, and nature of the condition.
Certain neurological conditions may require multiple assessment sessions, including cognitive, functional, and behavioural evaluations.
A detailed assessment report will generally be provided within 24–48 hours after completion of the assessment.

Dress Code for Assessment

Wear loose, comfortable clothing suitable for physical examination and movement assessment.
T-shirt with track pants, shorts, or comfortable trousers is preferred.
Female patients may wear a churidar or saree; however, clothing should allow comfortable movement and facilitate physical examination and assessment when required.
Certain assessments may require access to specific body regions. Appropriate clothing helps ensure accurate examination while maintaining privacy, dignity, and comfort.

Assessment May Include:

Clinical examination
Functional movement analysis
Functional tests
Balance and gait assessment
Cognitive screening
Muscle strength and endurance testing
Pain and disability evaluation
Goal-oriented rehabilitation planning
Standardized outcome measures
Estimated rehabilitation duration and recommended number of sessions
Signed and sealed assessment report from the Neuro Physiotherapist
Digitally signed soft-copy report for future reference

Reassessment

A reassessment is highly recommended during the final phase of the rehabilitation program, typically before completion of the recommended sessions, to evaluate treatment outcomes, measure functional progress, compare findings with the initial assessment, and assist with discharge planning.
Reassessment fees depend on the time required, complexity of the condition, and scope of evaluation.

5. Our Rehabilitation Approach

MOVHABILY PHYSIOTHERAPY℠ follows a modern, evidence-informed, active rehabilitation approach focused on long-term recovery, functional improvement, and independence in daily life.

Our rehabilitation programs may include:

Neuro rehabilitation
Cognitive training
Functional activity training
Strength and resistance exercises
Balance and gait training
Aerobic conditioning
Breathing exercises
Manual therapy techniques
Fall prevention training
Mind-body exercise approaches
Tailor-made home exercise programs

Our treatment philosophy emphasizes:

Active patient participation
Neuroplasticity-based rehabilitation
Biopsychosocial model of health
Functional recovery
Goal-oriented treatment planning
Individualized one-on-one care
Step-by-step personalized training
Home exercise guidance
Exercise videos shared for home practice

FAQ

6. Consent for Treatment

Patients or caregivers must sign a consent form before starting treatment.
Consent confirms understanding and agreement regarding assessment, rehabilitation procedures, exercise therapy, and treatment plans.
Patients are encouraged to ask questions before beginning therapy.

Consent Form

7. During Consultation & Treatment

To maintain a safe and professional treatment environment:

Mobile phone usage is strictly prohibited during consultation and treatment sessions for both patients and caregivers/attenders.
If there is an urgent need to attend a phone call, patients or caregivers are requested to move outside the treatment area and speak without disturbing the rehabilitation environment.
Patients should wear comfortable and appropriate clothing suitable for exercise and rehabilitation.
Personal belongings are the responsibility of the patient.
Neuro rehabilitation patients are advised to attend sessions with a family member or attender.
Female patients are advised to attend with an accompanying attender.
Questions related to the exercises being taught during the session, including movement patterns, exercise sequence, repetitions, and home exercise instructions, are encouraged and may be clarified immediately.
Other non-urgent questions, concerns, or requests for detailed explanations are encouraged to be submitted in writing. This helps ensure that the allotted treatment time is used primarily for rehabilitation, exercise training, and patient care.

8. Treatment Slot Policy

Treatment slots are allocated on a first-come, first-served basis.
Patients who complete the required consultation, assessment, consent process, and payment formalities earliest will be offered the next available treatment slot.
Once a treatment slot has been assigned and accepted, it is reserved exclusively for that patient.
Patients are requested to carefully consider their availability before selecting and confirming a treatment schedule.
Frequent changes to treatment timings, prolonged absences, cancellations, or discontinuation without prior notice should be avoided, as they may affect the schedules of other patients and disrupt the continuity of rehabilitation services.
Many patients attending the centre face physical, neurological, cognitive, behavioural, emotional, or other health-related challenges and benefit from a structured rehabilitation schedule.
Changes to an assigned treatment slot will be considered only under exceptional circumstances and subject to availability.
Reserved treatment slots may be released to another patient if there are repeated cancellations, prolonged absences, or discontinuation without prior notice.

9. Medical & Health Requirements

Patients are advised to follow recommended medical investigations and blood tests when necessary.
Patients may be referred to a physician or specialist doctor whenever medically required.
Patients should provide accurate medical history and disclose relevant health conditions before treatment.
Any new medical condition, symptom, pain, injury, or health concern disclosed after the initial consultation or assessment may require a separate consultation and assessment before further evaluation or treatment can be provided.

10. Diet, Hydration & Physical Readiness

Patients may be advised to bring water, juice, snacks, or a light meal during extended rehabilitation sessions.
Adequate hydration and nutrition support safe participation in exercise therapy.

11. Punctuality & Time Management Policy

Patients are expected to attend sessions on time.
Late arrival may result in reduced session duration.
Delays beyond 15 minutes may lead to rescheduling depending on slot availability.
Consultation, assessment, and treatment time is dedicated primarily to clinical care, rehabilitation planning, and patient education specific to the individual's condition.

12. Payment & Service Terms

Advance payment is required for all services except the initial consultation.
Appointment slots are confirmed only after payment is received.
Rehabilitation fees are collected in advance for every 10 sessions.
Payments are non-refundable and non-transferable.
Reserved appointment slots may be released to another patient if payment is not received within the specified time.
Payment policies will be discussed before starting treatment.
To maintain consistency, fairness, and high standards of professional care, rehabilitation fees are fixed and are not subject to discounts or concessions.
E-receipts will be issued for payments made and shared electronically.

Pricing

13. Video & Photo Documentation

Videos or photographs may be recorded during treatment for:

Clinical documentation
Progress monitoring
Research and educational purposes
Sharing exercise instructions with patients through WhatsApp
These recordings help patients perform exercises correctly and safely at home.

14. Emergency & Safety Policy

Inform your physiotherapist immediately if you experience:

Severe pain
Dizziness
Breathlessness
Sudden weakness
Any unusual symptoms during or after therapy
In case of medical emergency, immediate medical attention should be sought.

15. Limitation of Results

Rehabilitation outcomes may vary from person to person depending on:

Nature of the condition
Severity and duration of impairment
Physical and cognitive status
Consistency of rehabilitation
Active participation in therapy
Overall health and lifestyle factors

Neuro rehabilitation is a gradual and individualized process. Recovery timelines and progress may differ for each individual. Early intervention, regular participation, and adherence to the rehabilitation program can significantly influence functional recovery and independence.

16. Rehabilitation Outcomes & Recovery Expectations

At MOVHABILY PHYSIOTHERAPY℠, our primary focus is to improve:
- Recovery and functional ability
- Quality of life
- Confidence in movement
- Independence in daily activities
Our neuro rehabilitation programs are individualized and goal-oriented, based on each person’s condition, functional limitations, and rehabilitation needs.
Many individuals with chronic or long-standing neurological and mobility-related conditions have shown meaningful improvements through structured rehabilitation programs at our centre.
Treatment goals are designed to maximize functional ability, participation, safety, and day-to-day independence through evidence-informed rehabilitation approaches.

17. Website & Content Disclaimer

Information provided on this website is for educational and informational purposes only.
Website content should not be considered a substitute for medical diagnosis or emergency medical care.
Treatment decisions are made only after professional clinical assessment.

18. Home Exercise Program

Follow prescribed home exercise programs regularly.
Patients will be advised to purchase rehabilitation materials, exercise equipment, or assistive devices whenever required to support their rehabilitation program and home exercise activities.
If pain, discomfort, fatigue, or other symptoms increase during exercise, inform your physiotherapist.
Report any difficulty, unusual symptom, fall, injury, or concern at the earliest opportunity.
Consistent participation in both clinic-based and home-based rehabilitation is important for achieving rehabilitation goals.

19. Rehabilitation Continuity Policy (why attendance matters)

Rehabilitation is most effective when patients attend sessions consistently and complete the rehabilitation program recommended by the Neuro Physiotherapist.
Rehabilitation requires commitment and regular attendance. Irregular participation, unplanned interruptions, prolonged absences, missed sessions, or non-compliance with the recommended rehabilitation program may delay recovery, reduce treatment effectiveness, and adversely affect functional outcomes, particularly in individuals with complex rehabilitation needs, multiple medical conditions, or cognitive impairments.
The duration, frequency, and total number of sessions are determined based on the individual's condition, functional limitations, rehabilitation goals, and clinical progress.
Patients who wish to discontinue rehabilitation are encouraged to discuss their concerns with the treating physiotherapist before making a final decision.
The decision to continue, modify, pause, discharge, or terminate rehabilitation services remains the professional responsibility of the treating Neuro Physiotherapist based on clinical findings, patient safety, participation, and rehabilitation needs.

20. Interruption & Discontinuation Policy (what happens if rehabilitation is stopped)

If a patient fails to attend two consecutive scheduled sessions without prior notice, the rehabilitation program will be considered discontinued. The reserved treatment slot will be released and allocated to another patient.
Patients who discontinue rehabilitation and wish to restart treatment at a later date will be required to undergo a fresh consultation, reassessment, and applicable fees before further rehabilitation services can be provided.
If rehabilitation is discontinued before completion of the recommended program, the clinic may issue a "Rehabilitation Discontinuation Summary" instead of a rehabilitation completion summary.
If a patient voluntarily discontinues rehabilitation against professional advice or fails to follow the recommended rehabilitation schedule, MOVHABILY PHYSIOTHERAPY℠ shall not be responsible for any decline in function, delayed recovery, recurrence of symptoms, or adverse outcomes resulting from interruption of the rehabilitation program.

21. Communication Policy

Administrative office hours are from 09:00 AM to 05:00 PM.
Appointment-related assistance, enquiries, and administrative support are available during office hours only.
If you wish to speak directly with the Neuro Physiotherapist, please send a WhatsApp message to 90424 28391 to check availability and arrange a suitable time for discussion.
The Neuro Physiotherapist may not be able to attend phone calls during treatment sessions, as patients may require close supervision, gait and balance training, hands-on assistance, or individualized exercise instruction to ensure safety and effective rehabilitation.
Patients are encouraged to discuss treatment-related questions directly with their physiotherapist.
Queries regarding home exercises should be clarified during clinic working hours.
Patients and caregivers are encouraged to review the FAQ Page, Pricing Page, Terms & Conditions, and Treatment Slot Availability page before attending their appointment.
Many common questions about our services, fees, policies, and rehabilitation process are already explained on our website. Patients and caregivers are encouraged to review this information before their visit for consultation and treatment.
This helps ensure that consultation and treatment time can be focused on the patient's condition, rehabilitation needs, and recovery goals.
Avoid following unverified medical or rehabilitation advice from unofficial sources.
Rehabilitation summaries or discharge summaries may be provided upon completion of the recommended rehabilitation program.
We appreciate your understanding and cooperation in helping us provide focused, safe, and uninterrupted care to all patients.

22. Other Services Policy

Diet Consultation / Advice / Monitoring

Diet consultation, advice, and monitoring are provided as separate professional services.
Services will be provided by Dr. R. Shanmugapriya, PT, BPT, M.I.AP.
Duration and fees are subject to the applicable tariff.

Medical Certificates

Medical certificates may be issued for leave applications, workplace communication regarding rehabilitation, insurance purposes, or other valid requirements.
Certificate charges are applicable as per the current tariff.

Functional Capacity Evaluation (FCE) Certificate / Report

FCE reports may be issued for fitness assessment, return-to-work recommendations, disability documentation, insurance purposes, or other valid requirements.
Charges are applicable as per the current tariff.

23. Patient Responsibilities

Provide accurate medical information.
Inform the physiotherapist about changes in health status.
Attend appointments regularly and arrive on time.
Respect assigned appointment and treatment time slots.
Follow prescribed home exercise programs.
Follow safety instructions during rehabilitation.
Be considerate of other patients and help maintain a safe, respectful, and uninterrupted rehabilitation environment.

24. Leave Policy

Outpatient rehabilitation sessions are scheduled from Monday to Saturday.
Home care rehabilitation sessions are scheduled from Monday to Friday.
One casual leave is permitted for every 30 scheduled rehabilitation sessions.
Festival leave is permitted with prior notice.
Sick leave is permitted for genuine medical reasons such as fever, illness, or other health-related conditions.
Patients are requested to inform the clinic as early as possible if they are unable to attend a scheduled session.
If leave exceeds the permitted duration agreed upon by the patient and Physiotherapist in the Consent Form, the rehabilitation program may need to be extended to compensate for missed sessions and support achievement of the rehabilitation goals.
A Leave Consent Form must be completed and approved by the treating Physiotherapist before taking any planned leave.

25. Caregiver Policy

A caregiver or attender must accompany neuro rehabilitation patients during consultation, assessment, and treatment sessions.
Caregivers or attenders must remain present and actively participate throughout the rehabilitation session.
Caregivers or attenders must follow all treatment guidelines, safety instructions, and clinic policies.
Caregivers or attenders play an important role in supporting patient safety, home exercises, and rehabilitation progress.

Statement of Commitment

These Terms & Conditions are intended to help create a safe, respectful, transparent, and professional rehabilitation environment for both patients and therapists.

MOVHABILY PHYSIOTHERAPY℠ is committed to providing high-quality rehabilitation services with transparency, professionalism, and ethical clinical practice.

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Movhabily Physiotherapy℠

No 16/18, Ground Foor, Lakshmipuram Extension II, 1st Main Road, Mudichur Road, West Tambaram, Chennai, Tamil Nadu, India 600 045.

044-4867 0235

Know ye that the LORD he is God. Psalm 100:3

MOVHABILY PHYSIOTHERAPY℠

Centre for Neurological Physiotherapy and Rehabilitation

Terms & Conditions